INTERNATIONAL DEVELOPMENT
Technology and Innovation
Background
Digitisation and technology-driven approaches to problem solving, case management, and communication, are defining today's approach to state-society engagement
Systems and processes have to become smarter, simpler, and more accessible, but this process needs to be managed sensitively, and with the end user in mind. Delta Strategies is advises governments and private sector actors on how to manage this digital transition.
We are working with the Family Care Authority in Abu Dhabi, helping them develop a new comprehensive social protection omnichannel, making it easier for people in need of support to access the help they need.
We are also working with Ministries and public-private partnerships in Palestine to take communications campaigns online, reaching new audiences and promoting messages in new ways.
Case Study
The Challenge
The Family Care Authority, part of the Abu Dhabi Department of Community Development, sought to develop a new social protection Omnichannel.
The new platform is designed to make sure that anyone in Abu Dhabi, local or expatriate, old or young, is able to quickly access information, and immediately be directed to the support they need.
Delta Strategies is supporting the development of a comprehensive, fully responsive support platform.
The Outcome
Through comprehensive benchmarking against international leaders, close working with the FCA and partners, engagement with government agencies and support providers, and liaison with the Abu Dhabi Digital Authority, Delta Strategies developed and presented a detailed technical framework for the Omnichannel, produced multi-lingual content, and helped bring the platform to public attention.